Article

Meyer-Waarden, Lars and Sabadie, William (2023) Relationship quality matters: How restaurant businesses can optimize complaint management. Tourism Management, vol. 96.

Attié, Elodie and Meyer-Waarden, Lars (2023) How Do You Sleep ? The Impact of Sleep Apps on Generation Z's Well-Being. Journal of Interactive Marketing, vol. 58 (n° 2-3). pp. 222-247.

Meyer-Waarden, Lars, Bruwer, Johan and Galan, Jean-Philippe (2023) Loyalty programs, loyalty engagement and customer engagement with the company brand: Consumer-centric behavioral psychology insights from three industries. Journal of Retailing and Consumer Services, vol. 71 (n° 103212).

Pavone, Giulia, Munzel, Andreas and Meyer-Waarden, Lars (2023) Rage Against the Machine: Experimental Insights into Customers’ Negative Emotional Responses, Attributions of Responsibility, and Coping Strategies in Artificial Intelligence–Based Service Failures. Journal of Interactive Marketing, vol. 58 (n° 1). pp. 52-71.

Attié, Elodie and Meyer-Waarden, Lars (2022) The acceptance and usage of smart connected objects according to adoption stages: an enhanced technology acceptance model integrating the diffusion of innovation, uses and gratification and privacy calculus theories. Technological Forecasting and Social Change, Vol. .176.

Cloarec, Julien, Meyer-Waarden, Lars and Munzel, Andreas (2022) The personalization–privacy paradox at the nexus of social exchange and construal level theories. Psychology & Marketing, vol. 39 (n° 3). pp. 647-661.

Meyer-Waarden, Lars and Cloarec, Julien (2022) Baby, you can drive my car : psychological antecedents that drive consumers’ adoption of AI-powered autonomous vehicles. Technovation, N° 109 (N° 102348).

Meyer-Waarden, Lars, Cloarec, Julien, Adams, Carolin, Nilusha Aliman, Dorothea and Wirth, Virginie (2021) Home, sweet home : How well-being shapes the adoption of artificial intelligence-powered apartments in smart cities. Systèmes d'Information et Management, vol. 26 (n° 4). pp. 55-88.

Chen, Yanyan, Mandler, Timo and Meyer-Waarden, Lars (2021) Three decades of research on loyalty programs: A literature review and future research agenda. Journal of Business Research, vol. 124 (n° 1). pp. 179-197.

Suoniemi, Samppa, Meyer-Waarden, Lars, Munzel, Andreas, Zablah, Alex Ricardo and Straub, Detmar (2020) Big data and firm performance: The roles of market-directed capabilities and business strategy. Information and Management, n°57 (vol.7).

Pavone, Giulia, Meyer-Waarden, Lars, Poocharoentou, Thanida, Prayatsup, Piyanut, Ratinaud, Maelis and Torne, Sara (2020) How service quality influences customer acceptance and usage of chatbots? Journal of Service Management Research, vol. 45 (n° 1). pp. 35-51.

Casteran, Gauthier, Chrysochou, Polymeros and Meyer-Waarden, Lars (2019) Brand loyalty evolution and the impact of category characteristics. Marketing Letters, vol. 30 (n° 1). pp. 57-73.

Munzel, Andreas, Galan, Jean-Philippe and Meyer-Waarden, Lars (2018) Getting by or getting ahead on social networking sites? The role of social capital in happiness and well-being. International Journal of Electronic Commerce, vol. 22 (n° 2). pp. 232-257.

Munzel, Andreas, Meyer-Waarden, Lars and Galan, Jean-Philippe (2018) The social side of sustainability: Well-being as a driver and an outcome of social relationships and interactions on social networking sites. Technological Forecasting and Social Change, vol. 130. pp. 14-27.

Meyer-Waarden, Lars (2013) The impact of reward personalisation on frequent flyer programmes' perceived value and loyalty. Journal of Services Marketing, Vol. 27 (n° 3). pp. 183-194.

Meyer-Waarden, Lars and Benavent, Christophe (2009) Grocery retail loyalty program effects: self-selection or purchase behavior change? Journal of the Academy of Marketing Science, Vol. 37 (n° 3). pp. 345-358.

Book Section

Attié, Elodie and Meyer-Waarden, Lars (2018) The acceptance process of the internet of things: how to improve the acceptance of the IoT technology? In: Smart marketing with the internet of things. Simões‎, Dora, Barbosa, Belem and Filipe, Sandra Filipe (eds.) IGI Global. Series “Advances in Marketing, customer relationship management, and e-services” Chapter 2. Hershey (Pennsylvanie), États-Unis pp. 21-46. ISBN 978-1-5225-5763-0

Meyer-Waarden, Lars and Sabadie, William (2017) Le management de la réclamation au regard de la qualité de la relation client. In : Management de l'insatisfaction client : transformer le pépin en pépite. Meyronin, Benoît, Jullien, Marie-Louis and Bourrier, Stéphane (eds.) Vuibert. Series “Référence Management” Chapter 6. Paris pp. 115-127. ISBN 9782311405361

Meyer-Waarden, Lars and Sabadie, William (2017) Le management de la réclamation au regard de la qualité de la relation client. In : Management de l'insatisfaction client : transformer le pépin en pépite. Meyronin, Benoît, Bourrier, Stéphane and Jullien, Marie-Louis (eds.) Vuibert. Chapter 6. Paris pp. 115-125. ISBN 9782311405361

Castéran, Herbert, Meyer-Waarden, Lars and Reinartz, Werner (2017) Modeling customer lifetime value, retention, and churn. In: Handbook of market research Homburg, Christian, Klarmann, Christian and Vomberg, Arnd (eds.) Springer. Cham, Suisse ISBN 9783319055428