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Deichmann, Joel, Eshghi, Abdolreza, Haughton, Dominique, Teebagy, N. and Topi, H. (2006) Determinants of customer churn behavior: the case of the local telephone service. Journal of Marketing Management, 16 (2). pp. 179-187.

Deichmann, Joel, Eshghi, Abdolreza, Haughton, Dominique, Teebagy, N. and Topi, H. (2006) Determinants of customer loyalty in the wireless telecommunications industry. Telecommunications Policy, 31 (2). pp. 93-106.

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