Number of items: 2.
    Deichmann, Joel, Eshghi, Abdolreza
, Haughton, Dominique
, Teebagy, N. and Topi, H.
  
(2006)
Determinants of customer churn behavior: the case of the local telephone service.
  
    Journal of Marketing Management, 16 (2).
     pp. 179-187.
  	
  
  
    Deichmann, Joel, Eshghi, Abdolreza
, Haughton, Dominique
, Teebagy, N. and Topi, H.
  
(2006)
Determinants of customer loyalty in the wireless telecommunications industry.
  
    Telecommunications Policy, 31 (2).
     pp. 93-106.
  	
  
  
 
                        
                        
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