Tools
Tools
Meyer-Waarden, Lars
and Sabadie, William
(2017)
Le management de la réclamation au regard de la qualité de la relation client.
In : Management de l'insatisfaction client : transformer le pépin en pépite.
Meyronin, Benoît, Jullien, Marie-Louis and Bourrier, Stéphane (eds.)
Vuibert.
Series “Référence Management”
Chapter 6.
Paris pp. 115-127.
ISBN 9782311405361
| Item Type: | Book Section |
|---|---|
| Language: | French |
| Date: | December 2017 |
| Place of Publication: | Paris |
| Subjects: | C- GESTION |
| Divisions: | TSM Research (Toulouse) |
| Site: | UT1 |
| Date Deposited: | 18 Feb 2021 08:39 |
| Last Modified: | 22 Nov 2021 14:45 |
| OAI Identifier: | oai:tsm.fr:2669 |
| URI: | https://publications.ut-capitole.fr/id/eprint/42178 |
