Tools
Tools
Meyer-Waarden, Lars
and Sabadie, William
(2017)
Le management de la réclamation au regard de la qualité de la relation client.
In : Management de l'insatisfaction client : transformer le pépin en pépite.
Meyronin, Benoît, Bourrier, Stéphane and Jullien, Marie-Louis (eds.)
Vuibert.
Chapter 6.
Paris pp. 115-125.
ISBN 9782311405361
| Item Type: | Book Section |
|---|---|
| Language: | French |
| Date: | 2017 |
| Place of Publication: | Paris |
| Subjects: | C- GESTION |
| Divisions: | TSM Research (Toulouse) |
| Site: | UT1 |
| Date Deposited: | 08 Feb 2021 10:12 |
| Last Modified: | 18 Nov 2021 14:42 |
| OAI Identifier: | oai:tsm.fr:2283 |
| URI: | https://publications.ut-capitole.fr/id/eprint/42158 |
