Jump to: 2020
Number of items: 1.
2020
Pavone, Giulia, Meyer-Waarden, Lars
, Poocharoentou, Thanida, Prayatsup, Piyanut, Ratinaud, Maelis and Torne, Sara
(2020)
How service quality influences customer acceptance and usage of chatbots?
Journal of Service Management Research, vol. 45 (n° 1).
pp. 35-51.