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Article
Pavon, Giulia, Meyer-Waarden, Lars, Poocharoentou, Thanida, Prayatsup, Piyanut, Ratinaud, Maelis and Torne, Sara
(2020)
How service quality influences customer acceptance and usage of chatbots?
Journal of Service Management Research, vol. 45 (n° 1).
pp. 35-51.