Number of items: 2.
2016
Skourtis, Georgios
(2016)
The impact of operant resources on consumer value co-recovery in-role behavior and co-created value.
École Doctorale Sciences de Gestion TSM (Toulouse).
2018
Décaudin, Jean-Marc, Skourtis, Georgios, Assiouras, Ioannis and Karaosmanoglu, Elif
(2018)
Does the co-creation of service recovery create value for customers? The underlying mechanism of motivation and the role of operant resources.
European Management Review, vol. 16 (n° 4).
pp. 997-1013.