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Décaudin, Jean-MarcIdRef, Skourtis, Georgios, Assiouras, Ioannis and Karaosmanoglu, Elif (2018) Does the co-creation of service recovery create value for customers? The underlying mechanism of motivation and the role of operant resources. European Management Review, vol. 16 (n° 4). pp. 997-1013.

Skourtis, GeorgiosIdRef (2016) The impact of operant resources on consumer value co-recovery in-role behavior and co-created value. École Doctorale Sciences de Gestion TSM (Toulouse).

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