2018

Grégoire, Yany, Ghadami, Fateme, Laporte, Sandra, Sénécal, Sylvain and Larocque, Denis (2018) How can firms stop customer revenge? The effects of direct and indirect revenge on post-complaint responses. Journal of the Academy of Marketing Science, vol. 46 (n° 4). pp. 1052-1071.

2025

Huang, Bo, Laporte, Sandra, Sénécal, Sylvain and Sobol, Kamila (2025) Falling out with AI-buddies: The hidden costs of treating AI as a partner versus servant during service failure. Technological Forecasting and Social Change, vol.219 (2025).