Group by: Item Type | Date | No Grouping
Number of items: 2.

Huang, Bo, Laporte, Sandra, Sénécal, Sylvain and Sobol, Kamila (2025) Falling out with AI-buddies: The hidden costs of treating AI as a partner versus servant during service failure. Technological Forecasting and Social Change, vol.219 (2025).

Grégoire, Yany, Ghadami, Fateme, Laporte, Sandra, Sénécal, Sylvain and Larocque, Denis (2018) How can firms stop customer revenge? The effects of direct and indirect revenge on post-complaint responses. Journal of the Academy of Marketing Science, vol. 46 (n° 4). pp. 1052-1071.

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