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Up a levelNumber of items: 2.
2018
Boujendar, Sarah
ORCID: https://orcid.org/0000-0002-3534-0035
(2018)
Les conséquences de l’agressivité verbale quotidienne des clients sur l’épuisement des ressources et la performance des salariés de centres d'appels.
École Doctorale Sciences de Gestion TSM (Toulouse).
2026
Mignonac, KarimORCID: https://orcid.org/0000-0002-5562-7463, Boujendar, SarahORCID: https://orcid.org/0000-0002-3534-0035 and Bergon, Gwenaëlle
(2026)
How organizational cynicism can promote customer-directed deviance via employee resource depletion and how experiencing supervisory support may help overcome this effect.
Group and Organization Management, vol.51 (n°1).
pp. 5-55.
