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Up a levelNumber of items: 2.
Mignonac, Karim
ORCID: https://orcid.org/0000-0002-5562-7463, Boujendar, SarahORCID: https://orcid.org/0000-0002-3534-0035 and Bergon, Gwenaëlle
(2026)
How organizational cynicism can promote customer-directed deviance via employee resource depletion and how experiencing supervisory support may help overcome this effect.
Group and Organization Management, vol.51 (n°1).
pp. 5-55.
Boujendar, SarahORCID: https://orcid.org/0000-0002-3534-0035
(2018)
Les conséquences de l’agressivité verbale quotidienne des clients sur l’épuisement des ressources et la performance des salariés de centres d'appels.
École Doctorale Sciences de Gestion TSM (Toulouse).
