Tools
Tools
Chandra, Pranjal
ORCID: https://orcid.org/0000-0003-3428-3195, Chen, Daniel L. and Nagarathinam, Viknesh
(2025)
The Impact of Online Dispute Resolution on the Judicial Outcomes in India.
Review of Law & Economics, vol. 21 (n° 2).
Abstract
This study examines the impact of online dispute resolution (ODR) on the efficiency of the Indian judiciary, focusing on an online platform used in Lok Adalats, community-based legal forums in India. The study addresses the challenges posed by India’s extensive case backlog and the additional strain caused by the COVID-19 pandemic. It employs a Randomized Control Trial (RCT) methodology to evaluate the integration of chatbots in ODR processes. The findings suggest that chatbot integration maintains resolution time while enhancing user engagement. This research highlights the potential of leveraging technology to incorporate procedural justice principles, thereby improving public trust and the effectiveness of the legal system.
| Item Type: | Article |
|---|---|
| Language: | English |
| Date: | 10 July 2025 |
| Refereed: | Yes |
| Uncontrolled Keywords: | Indian judiciary, case backlog, chatbot mediation, Randomized Controlled Trial, online dispute resolution |
| JEL Classification: | C93 - Field Experiments D73 - Bureaucracy; Administrative Processes in Public Organizations; Corruption K0 - General O33 - Technological Change - Choices and Consequences; Diffusion Processes |
| Subjects: | B- ECONOMIE ET FINANCE |
| Divisions: | TSE-R (Toulouse) |
| Site: | UT1 |
| Date Deposited: | 17 Mar 2026 14:09 |
| Last Modified: | 17 Mar 2026 14:09 |
| OAI Identifier: | oai:tse-fr.eu:131593 |
| URI: | https://publications.ut-capitole.fr/id/eprint/52735 |
