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Pavone, GiuliaORCID: https://orcid.org/0000-0002-0348-443X, Munzel, AndreasORCID: https://orcid.org/0000-0003-4024-3923 and Meyer-Waarden, LarsORCID: https://orcid.org/0000-0001-7875-3481 (2023) Rage Against the Machine: Experimental Insights into Customers’ Negative Emotional Responses, Attributions of Responsibility, and Coping Strategies in Artificial Intelligence–Based Service Failures. Journal of Interactive Marketing, vol. 58 (n° 1). pp. 52-71.

Munzel, Andreas, Könsgen, Raoul, Schaarschmidt, Mario and Ivens, Stefan (2018) Finding meaning in contradiction on employee review sites: Effects of discrepant online reviews on job application intentions. Journal of Interactive Marketing, vol. 43. pp. 165-177.