Article

Pavone, Giulia, Munzel, Andreas and Meyer-Waarden, Lars (2023) Rage Against the Machine: Experimental Insights into Customers’ Negative Emotional Responses, Attributions of Responsibility, and Coping Strategies in Artificial Intelligence–Based Service Failures. Journal of Interactive Marketing, vol. 58 (n° 1). pp. 52-71.

Pavone, Giulia, Meyer-Waarden, Lars, Poocharoentou, Thanida, Prayatsup, Piyanut, Ratinaud, Maelis and Torne, Sara (2020) How service quality influences customer acceptance and usage of chatbots? Journal of Service Management Research, vol. 45 (n° 1). pp. 35-51.

Thesis

Pavone, Giulia (2021) Using and Interacting with AI-Based Intelligent Technologies: Practical Applications on Autonomous Cars and Chatbots. École Doctorale Sciences de Gestion TSM (Toulouse).