Article
Pavone, Giulia, Munzel, Andreas
and Meyer-Waarden, Lars
(2023)
Rage Against the Machine: Experimental Insights into Customers’ Negative Emotional Responses, Attributions of Responsibility, and Coping Strategies in Artificial Intelligence–Based Service Failures.
Journal of Interactive Marketing, vol. 58 (n° 1).
pp. 52-71.
Pavone, Giulia, Meyer-Waarden, Lars
, Poocharoentou, Thanida, Prayatsup, Piyanut, Ratinaud, Maelis and Torne, Sara
(2020)
How service quality influences customer acceptance and usage of chatbots?
Journal of Service Management Research, vol. 45 (n° 1).
pp. 35-51.
Thesis
Pavone, Giulia
(2021)
Using and Interacting with AI-Based Intelligent Technologies: Practical Applications on Autonomous Cars and Chatbots.
École Doctorale Sciences de Gestion TSM (Toulouse).