Décaudin, Jean-Marc and Lacoste, Denis (2010) Are services advertised differently ? An empirical examination. Journal of Services Marketing, 24 (7). pp. 546-553.

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Abstract

Purpose – The objective of this paper is to study the relevance of a specific approach to services advertising by testing the absolute and relative impact of the product/service variable on advertising strategy.
Design/methodology/approach – A content study of 4,233 press advertisements, taken from generalist magazines, was conducted using an original analytical framework based on competitive advantage. This framework was used to measure the impact on the advertising strategy of the following variables: type of offer, type of market and industry.
Findings – The research indicates that three variables significantly influence advertising strategy: type of offer, type of market, and industry. However, the type of industry is the most influential variable. The study shows that the product/service contrast alone cannot adequately explain the choice of advertising strategy.
Research implications/limitations – The conclusions indicate that the product-service variable should not be used in isolation, but rather in combination with other variables such as the type of target and the nature of the sector. The research, however, does not enable one to determine the relevance of the advertising choices highlighted.
Practical implications – The framework can enable one to link marketing strategy to advertising strategy. It enables one to clearly pose the problem of advertising strategy upstream from questions of creative approach and executional tools.
Originality/value – This research shows that the product/service variable is not the best explanatory variable of the advertising strategy.