?url_ver=Z39.88-2004&rft_id=10.1111%2Femre.12301&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.aulast=D%C3%A9caudin&rft.aufirst=Jean-Marc&rft.issue=n%C2%B0+4&rft.volume=vol.+16&rft.date=29+June+2018&rft.issn=1740-4762&rft.atitle=Does+the+co-creation+of+service+recovery+create+value+for+customers%3F+The+underlying+mechanism+of+motivation+and+the+role+of+operant+resources&rft.title=European+Management+Review&rft.pages=997-1013&rft.genre=article