Cazals, Catherine, Magnac, Thierry and Soteri, Soterios (2018) Analysis of the Effect of Management Quality Variables in Delivery Cost Functions. In: Contribution of the Postal and Delivery Sector: Between E-Commerce and E-Substitution Brennan, Timothy J., Glass, Victor and Parcu, Pier Luigi (eds.) Springer. ISBN 978-3-319-70672-6