%0 Conference Paper
%A Ariouat, Hanane
%A Hanachi, Chihab
%A Andonoff, Éric
%A Benaben, Frederick
%B 21st International Conference on Knowledge-Based and Intelligent Information & Engineering Systems (KES 2017)
%D 2017
%F publications:28586
%I Elsevier Science
%K Business Process Management (BPM) - Social dimension - Ontology
%P 703-712
%T A Conceptual Framework for Social Business Process Management
%U https://publications.ut-capitole.fr/id/eprint/28586/
%V 112
%X Over the recent years, Business Process Management (BPM) paradigm has become more socially driven.  The socialization of  processes has become an unavoidable way to realize flexible processes by including means to improve collaboration, knowledge  sharing and collective decisions.  However, the majority of current proposed approaches are limited to the exploitation of social  technologies (social networks, blogs, wiki...), without providing a coherent conceptual and reusable framework, independent from  those technologies.  This paper defines precisely the social dimension to be taken into account in BPM and recommends a set of  models to structure the design and development of Social BPM. In addition, a social ontology has been developed with Protege 5.0  and rules for inferring knowledge and queries for exploiting it have been implemented with SWRL and SPARQL.