?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.aulast=Ariouat&rft.aufirst=Hanane&rft.date=2017&rft.title=A+Conceptual+Framework+for+Social+Business+Process+Management&rft.genre=proceeding