TY  - JOUR
ID  - publications16779
UR  - http://dx.doi.org/10.1016/j.emj.2014.01.002
IS  - n° 5
A1  - Grover, Steven L.
A1  - Hasel, Markus C.
A1  - Manville, Caroline
A1  - Serrano-Archimi, Carolina
N2  - This paper explores how trust is violated and restored in the leader–follower relationship by analyzing rich stories in everyday trust violation situations. The results suggest a dichotomy of how violations affect trust and its propensity for repair. Recoverable violations are common occurrences from which trust can be recovered, although repeated instances of this type can destroy trust beyond recovery. The process of recovery involves leaders first openly discussing the violation(s) and then providing plans to avoid future violations. Conversely, irrecoverable trust violations destroy trust to such a degree that it cannot be restored and followers withdraw from the relationship. The study advances our understanding of trust violations by showing that recoverable violations include violations based on integrity, competence, and benevolence. Additionally, the typology of trust violations in these unique relationships promotes further investigation.
VL  - vol. 32
TI  - Follower Reactions to Leader Trust Violations
AV  - none
EP  - 702
Y1  - 2014///
PB  - Elsevier
JF  - European Management Journal
KW  - Trust violation
KW  - Trust recovery
KW  - Relationships
KW  - Followers
KW  - Leaders
SN  - 0263-2373
SP  - 689
ER  -