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Meyer-Waarden, Lars and Sabadie, William (2017) Le management de la réclamation au regard de la qualité de la relation client. In : Management de l'insatisfaction client : Transformer le pépin en pépite. Meyronin, Benoît, Bourrier, Stéphane and Jullien, Marie-Louis (eds.) Vuibert. Chapter 6. Paris pp. 115-125. ISBN 9782311405361

This list was generated on Thu Mar 4 23:07:03 2021 CET.