Pavone, Giulia, Munzel, Andréas and Meyer-Waarden, Lars (2023) Rage Against the Machine: Experimental Insights into Customers’ Negative Emotional Responses, Attributions of Responsibility, and Coping Strategies in Artificial Intelligence–Based Service Failures. Journal of Interactive Marketing, vol. 58 (n° 1). pp. 52-71.

Cloarec, Julien, Meyer-Waarden, Lars and Munzel, Andréas (2022) The personalization–privacy paradox at the nexus of social exchange and construal level theories. Psychology & Marketing, vol. 39 (n° 3). pp. 647-661.

Plotkina, Daria, Munzel, Andréas and Pallud, Jessie (2020) Illusions of truth - Experimental insights into human and algorithmic detections of fake online reviews. Journal of Business Research, vol. 109. pp. 511-523.

Munzel, Andréas, Pallud, Jessie and Plotkina, Daria (2019) La voix du client : vers des nouveaux dispositifs d’écoute. In : Stratégie clients augmentée : la relation client réinventée à l'ère du tout-numérique. N'Goala, Gilles, Pez-Pérard, Virginie and Prim-Allaz, Isabelle (eds.) ISTE editions. Series “Innovation, entrepreneuriat et gestion” Chapter 5. ISBN 978-1-78405-586-8

Munzel, Andréas, Könsgen, Raoul, Schaarschmidt, Mario and Ivens, Stefan (2018) Finding meaning in contradiction on employee review sites: Effects of discrepant online reviews on job application intentions. Journal of Interactive Marketing, vol. 43. pp. 165-177.

Munzel, Andréas, Galan, Jean-Philippe and Meyer-Waarden, Lars (2018) Getting by or getting ahead on social networking sites? The role of social capital in happiness and well-being. International Journal of Electronic Commerce, vol. 22 (n° 2). pp. 232-257.

Munzel, Andréas, Meyer-Waarden, Lars and Galan, Jean-Philippe (2018) The social side of sustainability: Well-being as a driver and an outcome of social relationships and interactions on social networking sites. Technological Forecasting and Social Change, vol. 130. pp. 14-27.

Munzel, Andréas, Vellera, Cyrielle and Textoris, Vincent (2017) Décathlon crée sa plateforme digitale internationale de crowdsourcing. In : Les communautés d'innovation Benoît Sarazin éd. ; EMS Editions. Series “Regards sur la pratique” Chapter 4. Caen pp. 69-83. ISBN 9782376870418

Munzel, Andréas (2016) Assisting consumers in detecting fake reviews: the role of identity information disclosure and consensus. Journal of Retailing and Consumer Services, vol. 32. pp. 96-108.

Munzel, Andréas (2015) Attention aux faux avis ! Investigations expérimentales sur les indicateurs contextuels facilitant la détection des avis trompeurs par les internautes. Recherche et Applications en Marketing, vol. 30 (n° 4). pp. 24-50.

Munzel, Andréas and H. Kunz, Werner (2014) Creators, Multipliers, and Lurkers : Who contributes and who benefits at online review sites. Journal of Service Management, 25 (1). pp. 49-74.