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Le management de la réclamation au regard de la qualité de la relation client

Meyer-Waarden, Lars and Sabadie, William (2017) Le management de la réclamation au regard de la qualité de la relation client. In : Management de l'insatisfaction client : Transformer le pépin en pépite. Meyronin, Benoît, Bourrier, Stéphane and Jullien, Marie-Louis (eds.) Vuibert. Chapter 6. Paris pp. 115-125. ISBN 9782311405361

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Item Type: Book Section
Language: French
Date: 2017
Place of Publication: Paris
Subjects: C- GESTION
Divisions: TSM Research (Toulouse)
Site: UT1
Date Deposited: 08 Feb 2021 10:12
Last Modified: 08 Feb 2021 15:47
OAI Identifier: oai:tsm.fr:2283
URI: http://publications.ut-capitole.fr/id/eprint/42158

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